New Clients & Referrals

Getting Started

Welcome to P.I.E.C.E. Practices.

To ensure we provide the most appropriate support from the very beginning, new clients are asked to complete a Self-Referral Intake Form before booking their first counselling appointment.

If you're a health professional or organisation referring a client or parent and child, please complete the Organisational Referral Form instead.

Once we receive your completed form, we'll review your information, contact you if any additional details are required, and then invite you to book your first appointment online or via phone call.

If you're unsure where to begin, you can book a complimentary 15-minute consultation, and we'll happily guide you through the process.

New Client Intake Form

For individuals, parents and caregivers seeking counselling

This form allows us to:

• create your confidential client record

• understand your support needs

• determine the most appropriate counselling service

• prepare for your first appointment

How to submit

1. Download the New Client Intake Form.

2. Complete the fillable PDF.

3. Save the completed form to your device.

4. Email it to: 📧 piecetherapies@gmail.com

Once received, we'll review your information and contact you within 1–3 business days regarding your next steps.

Welcome. By reaching out today, you've taken another important step towards healing. We look forward to walking alongside you.

Organisational Referral Form

For GPs, medical specialists, psychologists, lawyers, Victims Support Services, family and domestic violence services, child and family services, welfare agencies, community organisations and other health professionals wishing to refer a client for counselling.

Please:

1. Download the Referral Form.

2. Complete the fillable PDF.

3. Save the completed form to your device.

4. Email it to: 📧 piecetherapies@gmail.com

We'll review the referral and contact either the referrer or client (as appropriate) to discuss the next steps within 1-3 working days.

Book a Complimentary 15-Minute Consultation (Optional)

For people who:

• aren't sure which service to book

• want to discuss Victims Support Services applications

• have questions about eligibility or funding

• would like to speak before completing paperwork.

Your Journey Into Safe Counselling Support

Step 1

Complete your Self-Referral Intake or Organisational Referral Form

Download, complete and return the appropriate form by email so we can understand your needs and begin the registration process.

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Step 2

We'll review your information

We'll carefully review your information to ensure P.I.E.C.E. Practices is the right service for your needs. If we require any additional information, we'll be in touch.

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Step 3

Receive your Welcome Pack

Once accepted as a new client, you'll receive a Welcome Pack by email containing:

• Counselling Agreement & Informed Consent

• Privacy & Confidentiality Information

• Privacy Consent Form

• Telehealth Information (for online appointments)

You're welcome to read the information, and sign and return the consent form, before your first appointment, or we can complete them together during your first session.

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Step 4

Book your first appointment

When you're ready, we'll help you arrange your first counselling appointment at a time that suits you, either online or in person at our Batemans Bay office.

Location: MacKillop Family Services building
Shop 5, 1 Clyde Street, Batemans Bay NSW 2536 (Room 2)

We'll guide you through the next steps so you feel informed, comfortable and supported as you begin

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Step 5

Begin your counselling journey

We'll move at a pace that feels safe and comfortable for you, working together to support your goals and wellbeing.

Before We Meet

Taking the first step towards counselling can feel uncertain. We've created this guide to answer common questions, explain what happens next, and help you feel comfortable before your first appointment.

Whether you're attending online or in person in Batemans Bay, we hope it helps you feel informed, supported and welcomed.

⬇ Download – What to Expect Before First Appointment